Teleservice

Overview

What is teleservice?	How is the connection established?
Secure online support for your system:	Secure connection via:
Fault detection Fault elimination Maintenance support	Analog telephone network ISDN Internet (VPN tunnel)
Teleservice equipment: Our state-of-the-art equipment uses fast Internet and data network connections.

You are assigned your own personal contact
Highly-qualified KUKA service technicians provide targeted support Short wait times due to priority treatment
Fixed number of hours of technical support for your system covered by contract
Involvement of all technical departments (e.g. Design, Commissioning, Assembly etc.)
Reduced downtime through fast assistance
Connection test every six months
Localization and elimination of faults through global online diagnosis
Reduction of repair costs

Avoidance of time and information loss
Teleservice is therefore an instrument for ensuring the availability of your systems

	BASIC	PROFESSIONAL	PREMIUM
KUKA recommendation	Low to medium utilization	Medium to high utilzation	High-availability utilization
Hours/year in contract Response time	10 hours 1 working day	20 hours 6 hours	20 hours 3 hours

Connection variants
Analog modem	Analog/ISDN router	VPN tunnel
One device Wide availability Stabel connection	Multiple devices possible Access to all network-capable components	Multiple devices possible Acess to all networkcapble components DSL 6000